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SUNDAY: In-Person Only
MONDAY, TUESDAY, WEDNESDAY: In-Person & Online
THURSDAY: Online Only (Q&A for On-Demand Presentations)

HOW WILL I ACCESS THE ONLINE CONFERENCE?
>> PheedLoop Virtual Event Platform (Available March 3) – The online conference will be hosted on the PheedLoop Virtual Event Platform. A username and password will be emailed by March 3.
>> SCHED (This website) – Attendees may view the program and build a personal schedule for in-person attendance. All times listed on Sched are in Central Time (local Austin time zone)

Back To Schedule
Thursday, March 9 • 10:00am - 11:30am
ONLINE ATTENDED Q&A: Hidden Work: Tracking and Assessing Electronic Resources and Tech Services Issues in a Small Academic Library

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This session will be available on-demand at the start of the conference. 
During this timeslot, the authors will be on the Online Conference Platform to answer text-based Q&A.

While E-resource and Technical Services Librarians spend a great deal of time troubleshooting technical problems, this work is often not reflected well in annual reporting and assessment. A form based system can be used to both track these kinds of problems and highlight the time and effort spent working on them.

Presenters
avatar for Jody Hanshew

Jody Hanshew

Systems and Electronic Resources Librarian, Emory & Henry College
RG

Rebecca Grantham

Technical Services Librarian, Emory & Henry College


Thursday March 9, 2023 10:00am - 11:30am CST
Virtual Attended Q&A (Pheedloop Platform)